Telephonic Interview For In Us International Inbound Bpo Contact Centre Call 9779924404 Jobs

Connecting The Dots
Job Details
Work From Office Only for Chandigarh & Mohali Location

If you are interested in moving To Technical Support Process or are already working in it but looking for job change , please get in touch and we will be very happy to assist you. Call Sourabh @ 9779924404

  • Provide online/offline support for Global Customers.
  • Resolve known customer issues through the use of a knowledgebase, direct use of
  • tools, product user guides, and other reference materials.
  • Be responsible to deliver a high quality, customer-driven, support service resolving
  • customer enquiries at the first point of call wherever possible.
  • Assist customer in resolving any open requests for support, assistance, information on
  • Finances & transactions, etc.
  • Demonstrate ownership and willingness to resolve issues in a timely manner.
  • Demonstrates confidence and willingness to resolve customer requests or queries.
  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support
  • engagement for voice.
  • Deliver First Call Resolution by handling customer requests and resolving customer issues
  • as often as possible during the first contact.
  • Ability to assess customer sentiment at all stages during the communication, to take
  • the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
  • Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
  • Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
  • Completes all training and development activities in timely manner
  • Understanding of escalation handling procedures.
All rounds of Interview will be conducted Telephonically.
Rotational / Night Shifts for International process
Shortlisted candidates clearing all telephonic rounds will receive confirmation letter via mail

Note :- We don't any kind of Fee or Registration Fee or any other charges for our services

Best Regards,
Sourabh Bakshi
Connecting The Dots
+91 9779924404

Qualities Needed for This Jobs
Bpo, Callcenter, Voice Process, Customer Support, Customer Service, Customer Care
Candidate Profile
Job Summary/ Overview Provide A Professional And Efficient Customer Service On Behalf Of Company's Worldwide Customer Services. Utilise Good Customer Service & Technical Skills For Resolving Technical/customer Service Queries For Customers.
Looking for 12th Class (xii), Bachelor Of Technology ( graduates profile.
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More Information
Location Indore , Chandigarh , Madhya Pradesh
Education 12th Class (xii), Bachelor Of Technology (
Experience Fresher
Industry Call Center
Job Type : Full-time
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