Job Title: Relationship Manager
CTC 5-8 lacs p.a
Job Summary (Responsibilities and Duties)
Be accountable for the entire Relationship Manager of a growing business
Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new- to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
Needs to manage class rescheduling requests and handle DataBase, ops panel and coordinate with others teams to execute the request
Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow
The Relationship Manager will be required to communicate with customers via phone and email.
Maintain Documentation and Communicate the same to
Stakeholders by recording customer queries and details
Skills and Qualifications
Excellent communication and interpersonal Skills
Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
Customer Satisfaction Focus: Ability to listen and active problem- solving skills
Project management: Remarkable detail orientation for making accurate trackers
Database management: Quick query response and resolution.
Ability to analyse large amounts of data
Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
Competent time management skills
Backed by reputed VCs and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain life-changing experience.
Excellent communication skills/English speaking abilities
1- 3 years of relevant experience (Relationship manager in financial services/Banks/other corporate firms)
12PM to 9PM or 9PM to 6AM
6 days working
Sat/Sun is working; off day will be a weekday
Qualities Needed for This Jobs
Relationship Manager, Project Management, Database Management, Relationship Strategies
Communication And Interpersonal Skills, excellent Skills On Ms Office, Documentation, Advanced Excel, project Management, Database Management.
Looking for Bachelor Of Arts (b.a), Bachelor Of Business Administration (b.b.a), Bachelor Of Commerce (b.com), Bachelor Of Science (b.sc) graduates profile.